Scope of this policy
This Refund Policy explains refund practices for services and transactions that relate directly to RummyAgents.com — our informational website and any paid advertising or business services we may offer to partners.
It does not govern deposits, gameplay balances, bonuses, or withdrawals on third-party rummy or teen patti applications linked from our directory. Those financial transactions occur entirely between you and the respective operator. For app-related refunds, contact that operator's official customer support.
Free access for visitors
Browsing RummyAgents.com, reading app listings, blog articles, and FAQs is free of charge. We do not charge visitors registration fees to access public directory content. Therefore, no refund applies to ordinary website browsing.
Paid advertising and business services
If you purchase advertising, sponsored placements, content production, or other commercial services from RummyAgents.com, the following terms apply unless a separate signed agreement states otherwise.
Invoiced campaigns and placements
- Before go-live: If you cancel a confirmed campaign in writing before creative work has started and before the placement start date, we will refund 100% of any prepaid amount within 14 business days, minus non-recoverable third-party costs already incurred (if disclosed in advance).
- After creative production begins: If cancellation occurs after design, copywriting, or technical setup has started, we may retain up to 50% of the agreed fee to cover labour and reserved inventory. The balance, if any, will be refunded within 14 business days.
- After go-live: Fees for placements that have already been displayed for the agreed period are non-refundable, except where we failed to deliver the placement due to a technical fault on our side (see Service failures below).
Subscription or recurring packages
For recurring sponsorship packages billed monthly or quarterly:
- You may cancel future billing periods with 7 days' written notice before the next renewal date.
- Fees for the current active period are generally non-refundable once the period has begun.
- Partial-month refunds are not offered unless required by applicable consumer law.
Taxes and payment processing
Refunds are issued to the original payment method where possible. Applicable taxes, currency conversion differences, or payment gateway fees charged by banks or processors may not be recoverable by us.
Service failures on our side
If we are unable to deliver a paid placement or service due to a provable fault attributable to RummyAgents.com (for example, prolonged site outage preventing a booked homepage banner from appearing for the majority of the contract period), you may request:
- Pro-rata credit toward a future placement of equal value, or
- Pro-rata cash refund for the undelivered portion
Requests must be submitted within 30 days of the scheduled campaign end date with reasonable evidence (screenshots, invoice dates, correspondence). We will investigate server logs and publishing records before approving compensation.
Duplicate or erroneous charges
If you believe you were charged twice for the same RummyAgents.com invoice, email [email protected] within 14 days with transaction IDs. Verified duplicate charges will be refunded in full.
Chargebacks and disputes
If you initiate a payment dispute or chargeback with your bank without first contacting us, we may suspend related advertising accounts pending resolution. Fraudulent chargebacks may result in permanent refusal of future business.
Third-party gaming transactions — no refunds through us
RummyAgents.com cannot refund or reverse:
- Deposits made inside any rummy or teen patti app
- Lost wagers or tournament entry fees
- Forfeited bonuses due to terms violations
- Withdrawals delayed or rejected by an operator
- Purchases of in-app coins, chips, or virtual items
Each operator maintains its own refund, cancellation, and responsible-gaming policies. Links to operator support channels may appear on individual app detail pages when available.
Suggested steps for app payment issues
- Open the app's in-app help or support chat
- Provide transaction reference, UPI/bank reference number, date, and amount
- Escalate to the operator's grievance officer if required under applicable rules
- Contact your bank or UPI app for unauthorised transactions
We may remove listings for operators with a pattern of credible unresolved payment complaints, but removal is an editorial action — not a refund mechanism.
Digital content and delivered creative
Custom ad creatives, landing copy, or graphics delivered to advertisers are considered delivered digital goods. Once final files are sent or campaigns go live, refunds for subjective dissatisfaction ("I don't like the colour") are not offered. Reasonable revision rounds will be defined in your order confirmation.
How to request a refund
Email [email protected] with:
- Subject line: Refund request
- Your company or contact name
- Invoice or order reference
- Payment date and amount
- Reason for the request
- Supporting documents (receipts, screenshots)
We acknowledge requests within 5 business days and aim to complete approved refunds within 14 business days.
Consumer rights
Nothing in this policy limits mandatory rights you may have under applicable consumer protection laws. Where local law requires a cooling-off period or mandatory refund for specific digital services, those provisions prevail over conflicting text here.
Changes
We may update this Refund Policy from time to time. The date below reflects the latest version. Material changes affecting active contracts will be communicated to affected advertisers where practicable.
Contact
- Email:[email protected]
- Web:Contact Us